How to divert your calls to our receptionists

When anyone joins Time Assistant’s call answering service we provide them with a free telephone number. The customer then has the option to advertise the number that we provide them with. Or alternatively if you already have a business telephone number then you can divert it through to the number that we provide you with.

We have created a guide below on ‘how to divert your calls’ through to our team of receptionists.

How to divert calls

  • Firstly contact your telephone service providers to set up the call divert facility. It normally takes a couple of hours to implement and costs approximately £5 per quarter.
  • You will then have the following three options with regards to your incoming calls –
  1. Divert your calls to us in the first instance.
  2. Divert your calls to us when your line is engaged.
  3. Divert your calls to us when you’re unable to answer, normally after fifteen seconds.




Along with getting a free telephone number when you join our telephone answering service we also provide our customers with a range of benefits:

  • We don’t charge for any calls under 20 seconds such as sales calls or wrong numbers
  • We don’t tie you into any long term contracts, simply month to month
  • We don’t charge any set-up fees
  • We are UK based and a small team of 3 staff answer your calls to build rapport with your callers
  • We provide you with a free trial of our call answering service